At the bottom of each product page, you will see a size Guide for the selected product. Click on the Size Guide logo For each garment, the size chart also allows you to choose type of fit you prefer base on your height and model information
As part of our sustainable and environmentally-friendly approach, we do everything we can to ensure that your product lasts as long as possible.
Please feel free to contact customer service if you need a button, zipper slider, or something else. We will send you the replacement part to resolve your issue.
We recommend our customer to wash their mask after 2days of daily using. If you wear the mask to do sports, we recommend to wash once a day.
Please use normal temperature water with soup and wash by hand wash
Our aim is to get your refund to you as quickly as possible. We’ll usually process your refund within 3 days of receiving your parcel or evidence you have sent it. As soon as that’s done, we’ll send you an email to let you know your refund is on its way. After you’ve received the email, please allow another 5–10 working days for the refund to be credited to your account. This time period depends on which bank or card issuer you have and is unfortunately out of our control. Usually, you will be refunded in the same form of payment you originally used for the purchase. If this is not possible, we will immediately contact you to arrange an alternative refund method.
Sometimes, we offer our customers promotion codes (or voucher codes, as we also call them). These are certain codes or code words such as “DISCOUNT”, which may give you a price reduction on a certain style or the whole order, or offer you free delivery.
To use your promotion code, make sure to type it into the appropriate text box in the checkout, and hit “Apply” to apply it to your order. Please be sure to check that it is applied at this point as we can’t apply it to that particular order or amend your payment later on (although you may be able to use it on a subsequent order).
If you have any problems with your promotion code, simply contact our Customer Care.